Cancellation and Refund Conditions

CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN CONDITIONS

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
  2. The buyers are subject to the provisions of the Consumer Protection Law No.6502 and the Distance Contracts Regulation (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.
  3. Shipping charges, which are the shipping costs of the product, will be paid by the buyers.
  4. Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
  5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.
  6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

 

IF THE PRODUCT PURCHASED IS NOT PAID:

7.If the buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

8.After the product is delivered, if it is determined that the credit card paid by the buyer has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will pay the shipping cost of the product subject to the contract within 3 days. It must return it to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS: 

9.If there is a force majeure that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment has been made in cash, this fee will be paid to him in cash within 14 days of cancellation. If the buyer made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:

10.The buyer will inspect the contractual goods / service before receiving it; crushed, broken, torn packaging, etc. will not receive the damaged and defective goods / services from the courier company. The delivered goods / services will be deemed to be undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned with the product.

RIGHT TO WITHDRAWAL:

11.RECEIVER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated, he can use the right to withdraw from the contract by refusing the goods without any legal or criminal liability and without any justification, provided that the SELLER is notified via the following contact information.

CONTACT INFORMATION FOR THE SELLER'S RIGHT TO WITHDRAWAL:

COMPANY

NAME / TITLE: SCOPS / ESGİNLER OTOMASYON ARGE İNŞAAT TEKSTİL TURİZM GIDA SANAYİ VE TİC. A.S

ADDRESS: Görükle Mh. University 1. Cd. Ulutek Tekno Yazılım Gel.Met.Sit. A-B-C-D-E-F-H Blok Apart. 933/318 Nilüfer - BURSA

EMAIL: info@esginler.com

TEL: +90 224 543 10 04

FAX: +90 224 544 60 05

 

DURATION OF THE RIGHT OF WITHDRAWAL:

12.If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the right of withdrawal expires, the right of withdrawal cannot be exercised in service contracts whose service is initiated with the approval of the consumer.

13.The costs arising from the use of the right of withdrawal belong to the SELLER.

14.In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" set forth in this contract.

USE OF WITHDRAWAL RIGHT:

15.The invoice of the product delivered to the 3rd person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.)

16.The return form must be delivered complete and undamaged with the box, packaging and standard accessories, if any, of the products to be returned.

REFUND CONDITIONS:

17.The SELLER is obliged to return the total amount and the documents that put the BUYER under debt to the BUYER within 10 days from the receipt of the withdrawal notification and to return the goods within 20 days.

18.If there is a decrease in the value of the goods due to a reason caused by the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product within the right of withdrawal period.

19.If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:

20.The goods that are prepared in line with the BUYER's request or explicitly personal needs and that are not suitable for return, underwear bottom pieces, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of deterioration or that are likely to expire, will be delivered to the BUYER. Products that are not suitable for health and hygiene if the package is opened by the PURCHASER after the delivery, products that are mixed with other products after delivery and cannot be separated by nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Immediate performance in electronic environment It is not possible to return the services provided or intangible goods delivered to the consumer instantly, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, and their packaging is opened by the BUYER as required by the Regulation. In addition, before the expiration of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services started with the approval of the consumer.

21.Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) and they must not be used.

DEFAULT AND LEGAL RESULTS

22.The PURCHASER agrees, declares and undertakes that, in the event that he defaults in the case of payment by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may apply for legal remedies; The BUYER may request the costs and the counsel's fee from the BUYER and in any case, if the BUYER goes into default due to the debt, the BUYER accepts that the SELLER will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

23.You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our ............, ........., bank accounts (TL).

24.With your credit cards on our site, you can take advantage of online single payment or online installments for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.